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In interviews, Sublett defended Niagara’s security, saying it follows industry “best practices” and “is basically secure.” He said Tridium has long recommended, to customers who asked, that users protect against intrusions by placing Niagara behind more-secure “virtual private networks.”įor more than a decade, few people gave much thought to the security of commercial control systems on the Internet. “These customers have no idea they are exposed.” “There are hundreds of thousands of installations on networks, including installations and Fortune 500 firms,” said Rios, a 34-year-old security researcher and a co-author of “ Hacking: The Next Generation,” a handbook for security experts. The researchers, Billy Rios and Terry McCorkle, shared their findings with The Post and reported them to cybersecurity officials at the Department of Homeland Security, who recommended several measures to Tridium, including better security training for customers.

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Warnings from the Department of Homeland Security about the threats have become a drumbeat, while officials at the Pentagon and the White House consider them a national security priority.Īfter discussing Tridium with a Post reporter, a pair of security researchers decided on their own to zero in on Niagara and discovered gaps that would enable hackers to download and decrypt user names and passwords. Over the past two years, hackers and cyberwarriors who once focused primarily on traditional computers and networks have put control systems in their crosshairs, damaging machinery, stealing information from networks and spying on facilities. In cyberspace, determined hackers routinely transform obscure gaps into major security holes.

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It also demonstrates how even small missteps in writing software or configuring systems can have huge implications. Tridium’s story illustrates the unintended consequences of the world’s rush to connect machines and devices in cyberspace. “We try to soften it and say we’re trying to make it as secure as possible.”

“We’re not going to say Niagara is secure,” Sublett said in an interview. Last week, after more than a month of conversations with The Post, the company in a confidential security bulletin warned customers about the vulnerabilities and described ways to mitigate them. But behind that success is a looming threat: an unknown number of Niagara-run networks are vulnerable to attacks from hackers, an examination by The Washington Post has found. military facilities, and nurses to monitor medical devices in hospitals.Īt least 11 million devices and machines in 52 countries, including security and surveillance systems in homes, have been linked to the Internet through Niagara, most of them in the past two years. With the click of a mouse, Niagara enables plant managers to view video streams, high-rise superintendents to operate air conditioners and elevators, security officials to track personnel inside U.S.

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Tridium’s driving technology, 4 million lines of software code called the Niagara Framework, is a marvel of innovation. Their company, Richmond-based Tridium, would succeed - but with far-reaching implications for the security of the online universe known as cyberspace.

“We said, ‘Hey, there’s this cheap network, ready to use,’ ” Sublett recalled.

In 1996, nothing like it had been seen before. They wanted to use the Internet to enable businesses to manage any kind of electronic device, anywhere on the planet, through the computer equivalent of a universal remote control. John Sublett and his colleagues had an audacious, digital-age plan.